Refund Policy.

What this policy covers

This policy applies to digital products sold by AISoltrics Technologies Inc. through our online stores, and — in the final section — to our services engagements.

Defective or unusable products

If a product file you purchased is defective or unusable, contact us and we will fix or replace it. If we cannot fix or replace it within one business day of your support request, you are entitled to a full refund of the purchase price.

How long you have to ask

Refund requests must be made within 30 days of the purchase date.

Change of mind

Our products are downloadable files delivered in full at the moment of purchase. Because the complete product is delivered immediately, we do not offer refunds for change of mind after a product has been downloaded. A free Sample Pack is available in our stores so you can evaluate our format and quality before buying.

Duplicate purchases

If you accidentally purchase the same product twice, we will refund the duplicate purchase in full.

How to request a refund

Email support@aisoltrics.com from the email address used for the purchase, and attach or forward your purchase receipt. This lets us locate the order and process the refund without delay.

How refunds are paid

Approved refunds are returned to the original payment method, processed through the store or payment processor that took your payment.

Services engagements

Refunds for services engagements — including proofs of concept, implementation projects, and custom systems — are governed by the terms of the signed engagement agreement for that work, not by this policy.

Contact

Sold by AISoltrics Technologies Inc. Questions about this policy: support@aisoltrics.com.